The 'App' output function allows an app message to be set up in Ternair Campaign to send to mobile app users.
Drag an app block to the worksheet. Connect the app block to one or more selection blocks.
You can only create an app message if the selection has been saved.
Double-click on the app block to open the settings.
On the left side, the app editor is displayed. On the right side you will find the settings.
This section focuses on the following options; each option consists of a tab in the settings of an app block.
Filling in the mapping tab is mandatory, settings and contacts are optional.
The app editor (on the left side of the screen) is always visible.
Icon
Option
Description
Mapping
Map personalized fields for app messages
Settings
Send confirmation message after sending app message(s)
Contacts
Create contacts for the records receiving the app message
Validate
Validate app content
Test
Test app message
Editor
In the editor, you can format the content for the app message.
Select the name of the sender
Type the content for the message
Mapping
All the fields you would like to use should be selected ('mapped') on this tab.
These fields consist of:
App, operating system, phone key (=mandatory)
Fields by personalization/dynamic content (=optional)
Use the '+' icon at the top right to add one or more fields to the Mapping.
After the fields have been added to the Mapping (right column), they must be 'mapped' to the fields in the left column Fields.
Use the 'Mapping Fields Automatically' button or drag and drop the field from the right column to the corresponding field in the left column.
In addition to the fields available in the database, it is also possible to add fields with a fixed text value. Click on the 'Fixed Values+' field to add a text field with a fixed value. Both the header and value of the field must be specified.
The content of app messages can be determined dynamically. Personalization fields can be accessed by placing brackets [ ] before and after the name of the personalization field. For example: [FORENAME].
Note: When personalizing an app message, it is important to place the most important information at the beginning of the message. For example, if a long name is pre-populated in an app message, part of the message may not show on a cell phone.
On the "Settings" tab, you have the option to automatically send a confirmation message by text or email when all app messages have been sent. This text message or email is a message with process information that will be sent to the specified phone number/email address when all app messages have been sent.
Contacts
On the 'Contacts' tab, you can specify the channel and contact date you want to register for the contacts (=optional).
View personalized app messages for all relations in a selection
On the left side, a preview of the (personalized) app message is shown.
Send individual test messages
Click the 'card' icon to send an individual test message.
Fill in the app, operating system and registration key for the recipients of the test message.
Click the 'Send 1 test message(s) to...;' button to send a test message to the specified combination of app, operating system and registration key.
Send multiple test app messages (up to 10)
Click the 'table' icon to send up to ten test messages.
Enter the app, operating system and registration key for the recipients of the test message.
Select the number of test messages (up to 10)
Click the 'Send X test message(s) to...;' button to send a test message to the specified combination of app, operating system and registration key.
General settings
Option
Description
Block template
Every app block can be saved as a template. After an app block is saved as a template, it can be used as a template for other app blocks. A block template can be reused by clicking on 'Open block template' in the lower left corner of the app block and selecting the template from the list.
Description
You can specify a description for a snapshot block. The description field is for specifying a logical description for the block. This makes the contents of the app block easily recognizable in the selection flowchart.
Applicate
Clicking the apply button saves the preliminary settings for the selection block.
Cancel
Use the 'Cancel' button to undo your changes.
Save
Use the 'Save' button to save your changes without (re)calculating the block.
