Selections (classic)
Explanation of the current workflow using Selections (classic).
Start with Ternair
Explanation of basic terms, login procedure and overview of menu with main functions.
Introduction
Explanation of terms used and login procedure in Campaign.
Definitions for terms used in Ternair's tools.
Steps to securely access your account and dashboard.
Instellingen om je persoonlijke gegevens en voorkeuren aan te passen.
Automated tool for answering customer inquiries.
Operation Campaign
Explaining the structure and operation of Campaign.
Functionalities and use of basic buttons.
Linking individual blocks.
Bundling of related blocks for clarity.
Attach annotation or note for context or reminder.
Alerts or notifications of important events.
Pop-up options when right-clicking on the element.
Explanation of standard buttons.
Include additional information about the input block.
Audience Manager (data)
Learn step-by-step how to select and segment target audiences.
Select & Segment
Choose target groups and segment based on specific criteria.
Choose contacts based on specific criteria.
Divide contacts into multiple groups.
Draw random sample from a target population.
Change the key of contacts based on another key.
Remove duplicate contacts from a list.
Limit number of messages per contact.
Combine & Exclude
Combine target groups or exclude specific groups for targeted campaigns.
Merge multiple audiences.
Remove certain contacts from the target group.
Enrich & Edit
Add additional data and adjust audience characteristics for more precise targeting.
Manually add a data file to Ternair.
Process and save uploaded file in Ternair database.
Snapshot of data at specific time.
Real-time data exchange via external linkage.
Add additional data to existing contacts.
Structured dataset for selection or targeted analysis.
Calculations on dates such as sum or number within a period.
Campaign Manager (channels & content)
Explaining how to set up campaigns by choosing channels and adding content.
Channels
Choose the right communication channels for your campaign, such as email or text messaging.
Preview the campaign before sending or publishing.
Export data or results to external files for further analysis.
Send short messages to target audiences via text messaging.
Send messages to users via a mobile app.
Send notifications to users via their web browser.
Create and manage pages that users are directed to for specific actions.
Personalize content at all touch points.
Content
Add and manage your campaign content, such as text, images or videos.
To send an email newsletter, click the '+ Start' button on the home screen to the right.
Automatically adapts content to recipient or segment.
Editor for editable email content via HTML in email blocks.
Capture data via forms or interactions.
Automates emails based on RSS feed updates.
Path to retrieve related data via key linkage.
Automation
Automatically send or trigger campaigns based on customer behavior or events.
Start campaign or shipping process manually.
Schedule automatic execution at preset times.
Automatically send data to external system upon event.
Send campaign aligned with local time of recipient.
Reports
Management screen for all available reports and analysis.
Overview of all emails sent.
Overview of all campaigns sent.
Insight into the performance of your email campaigns.
Manage
Settings for user management, access levels and platform configurations.
General settings
Learn more about TID, email, templates and dashboards.
Unique tracking code for campaign identification and analysis.
Basic data on email statistics by email address.
Reusable templates with fixed formatting.
Overview of performance, campaigns and statistics.
Admin settings
Manage user rights and platform configurations.
Structure definition for data exchange between systems.
Page where recipients can view and edit communication preferences.
Processes
Description of standard procedures and actions
Automatic cleanup of obsolete or unused data.
Filters automatic clicks from email bots from reports.
Manage incoming mail and email address statuses manually or automatically.
Automatically processes unsubscriptions and complaints from email providers.
It refers to the total number of records you store in Ternair.